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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Simpson

December 4, 2024

5  out of  5
rating by Elizabeth Simpson
"Cam Britt & Lori were so helpful . They were very patient with this technology challenged seasoned senior."
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KingAJ

November 22, 2024

5  out of  5
rating by KingAJ
"Cam was great! Went over everything thoroughly and made the process quick and easy"
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Jeff Dudas

November 20, 2024

5  out of  5
rating by Jeff Dudas
"Very easy transition from USAA to State Farm. Great savings. Cam Britt was super helpful"
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Leo Abreu

November 20, 2024

5  out of  5
rating by Leo Abreu
"I can't say enough about the incredible service I received from Susan Santiago at State Farm! She made the process of bundling my home and auto insurance seamless and stress-free. Not only did she take the time to explain every detail, but she also saved me THOUSANDS compared to my previous carrier! Her professionalism, expertise, and commitment to finding me the best deal were truly impressive. I highly recommend Susan to anyone looking for reliable, affordable insurance and top-notch customer service. Thank you, Susan, for going above and beyond!"
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Dr Louis Kerr

November 19, 2024

5  out of  5
rating by Dr Louis Kerr
"Susan is Soooo Wonderful, really just the best. Helpfull!! Forget about it! These people are what an insurance company is supposed to be 🤓"
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TOMMY CARLUCCI

November 15, 2024

5  out of  5
rating by TOMMY CARLUCCI
"Was very impressed how much time Cam took to go over all my options and answer my questions. Very professional."
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Kamoru Jimoh, Sr.

November 15, 2024

5  out of  5
rating by Kamoru Jimoh, Sr.
"In November, 2024, I was seeking a different insurance company for my auto and home. Can Britt with Matt Dubyoski - State Farm Insurance Company contacted me. He was very courteous, professional and helpful in walking me through the process and sealing the deal to make State Farm my new insurance company. I was totally and completely pleased with his customer service and attention to my needs."
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Marcus Heggins

November 14, 2024

5  out of  5
rating by Marcus Heggins
"Matt was extremely helpful. He helped me save a lot of money, and the process was easy. Five stars."
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T

November 1, 2024

1  out of  5
rating by T
"We have had State farm for over 25 years! Since moving to NC,Our rates have increased tremendously! Has more than doubled !! Every time there is a storm ,hurricane etc it goes up and up! It is Mother Nature ,not my issue,I shouldn’t have to pay for something that Mother Nature causes!!with in a year they have increased their prices by 46%!!!Time to start thinking of a better company!!!!! They are not loyal to there long time customers,customer service is not that good!!!!"
We responded:
"Hi "T" - Thank you for being a loyal State Farm customer and for providing the feedback here. While we strive for perfection, we know we can never achieve it, so we’re always open to hearing it and looking for ways we can improve. If you are open to it, I would be happy to look at your account with you, understand your concerns, and see if there is anything I can do to help. However, I cannot find an account or recent call log that matches any of the information you have provided here, so please just contact me by phone or email if you would like to take me up on that. And while I share your opinion that rate increases of any size stink and deserve a 1-star review, your experience comes in an environment where in just the last 10 years alone, the average North Carolina homeowner has seen an over 85% rate increase from their provider! When you consider all the factors and circumstances, I believe State Farm has done a heroic job of managing homeowners insurance costs for its customers. That being said, as the customer we work to serve, your perspective certainly matters to State Farm more than mine here, and I would be happy to help you direct this review and any other feedback to the appropriate corporate channels to be heard and responded to. Again, please don’t hesitate to contact me directly at matt@mattprotectsthat.com if there is anything else you believe I should know or can do to help. -Matt "
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Jessica Geraghty

October 29, 2024

5  out of  5
rating by Jessica Geraghty
"Cam was GREAT!!!"
We responded:
"Thank you Jessica! We are grateful to have him, and glad your experience with our office was a good one!"
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Marca

October 4, 2024

5  out of  5
rating by Marca
"Was involved in a not at fault accident. Called my State Farm office from scene, and was met with kindness, understanding, and valuable advice. So appreciate the sweet customer relations lady whom added a little peace to an upsetting situation. Thank you for your help, and being there when I needed it."
We responded:
"That is what it is all about, Marca! So glad to hear it (not of your accident, of course). This is why we do what we do!"
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Elaine Burzynski

September 19, 2024

5  out of  5
rating by Elaine Burzynski
"Recently had the pleasure of working with Misty Laney with regard to switching my auto and home policies from Liberty Mutual to State Farm. Not only did I save $$ but the switch was quick and easy. Extremely please with the coverage too. Thank you!!"
We responded:
"Thank you for the kind review, Elaine! I'm so glad to hear Misty was about to save you on your homeowners and car insurance bundle, and that your experience working with her was a good one. I am grateful to have such wonderful people on my team!"
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Jim Luttrell

September 13, 2024

5  out of  5
rating by Jim Luttrell
"Great Customer Service!! Lori, Matt and team do a fantastic job! Thank you Lori for all you do. Jim"
We responded:
"Thank you, Jim! I'm glad we were able to help, and I know Lori appreciates the recognition! My team works very hard to provide best customer service in town!! "
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Kate Zalizniak

September 13, 2024

5  out of  5
rating by Kate Zalizniak
"We had a slightly complicated situation that Lauren was able to immediately get in front of someone for a solution and Misty was able to complete for us in minimal time. We greatly appreciate this office and its staff for going above and beyond and having us situated in no time at all. Thank you so much! Will definitely recommend to others."
We responded:
"Thank you, Kate! Really glad to hear we were able to assist and provide a good experience. We really appreciate your recommendation!"
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Markel Limbacker

September 12, 2024

5  out of  5
rating by Markel Limbacker
"Matt provided me with great customer service and was very helpful in choosing what was best for me and my family needs. I highly recommend you contact him for your insurance needs."
We responded:
"Markel, thank you for the recommendation and for trusting us to help you put together a plan to protect you and your family!"
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Mitchell Gilliam

August 24, 2024

5  out of  5
rating by Mitchell Gilliam
"Cam B. treated my wife and I very professionally. His customer service and communication was awesome! God's speed to you."
We responded:
"Thank you for the kind review of your experience with Cam, Mitchell. We are grateful for the opportunity to work with you!"
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Cody Van Natter

August 7, 2024

5  out of  5
rating by Cody Van Natter
"Matt needs his own State Farm commercial. I say this because Matt and his office is the gold standard of customer service! I reached out to Matt with an impossible mission (at least that’s what I thought) and he did everything I needed and much more. Never in my life did I think I would be so hype for an insurance guy, but the stress he saved me, the time he saved me, and the money he saved me was more important than he’ll ever know! If you are in a unique situation and you can’t find help, look no further. Not only did he help me, but walked me through the whole process with compassion and looked out for my best interest. I now know more about insurance due to his patience and passion. Thank you Matt and his team, I can’t wait to continue business with y’all through the years to come!"
We responded:
"Thank you for the kind words and glowing review, Cody! I'm just very glad to hear we were able to help and provide a great customer service experience! We look forward to continuing to get to know and find ways to serve you and your family."
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Altilla Horton

July 27, 2024

5  out of  5
rating by Altilla Horton
"Susan is the absolute BEST! I have been with State Farm for a few years now and Susan has always been my go to. She is very professional, efficient, attentive. I highly recommend Susan at State Farm for your insurance needs cause she does not hesitate to answer questions and explain until you understand. Keep up the great job!"
We responded:
"Thank you for the wonderful review and your recommendation, Altilla! We certainly love Susan and are grateful to have her, and it is great to hear when our customers do too!"
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James Hacker

July 25, 2024

5  out of  5
rating by James Hacker
"Susan Santiago and Lori are great to work with, always take time to answer my questions. Great coverage and I love having someone local that I can talk to..I'd give them 10 stars if I could!!!!"
We responded:
"Thank you for the wonderful review, James! I am grateful to have such great people on my team, and I know they appreciate the recognition!"
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Shari Smith

July 16, 2024

5  out of  5
rating by Shari Smith
"It's always a pleasure working with a local agent at Matt Dubyoski's State Farm office! Lori DiCola took my call, and got me exactly what I needed in minutes! Awesome service, thank you!"
We responded:
"Thank you for the kind words, Shari! We love Lori!"
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Doc Watson

July 12, 2024

5  out of  5
rating by Doc Watson
"Outstanding support. Always there to help. Susan Santiago is the BEST! My go to person at State Farm. When I called the other day Susan was in a meeting and Lisa immediately took care of my needs, thanks Lisa. Matt took the time to call me personally to understand my concerns. He obviously leads a great group of people who care about their customers. I’ve been around a long time and I’ve never had a better insurance agency. If you want someone who cares about you and your needs you will find none better in my opinion."
We responded:
"Thank you for taking the time to leave a review about your experience and making the point to recognize my team. They deserve all the credit for creating an environment where people can feel understood and cared for by their insurance agency."
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Lindsey Perry

July 2, 2024

5  out of  5
rating by Lindsey Perry
"Lori was extremely helpful, and promptly assisted me with my request."
We responded:
"Lindsey, thank you for the kind words about Lori and your trust in our agency!"
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Shawn Garrett

June 29, 2024

5  out of  5
rating by Shawn Garrett
"I cannot recommend Matt and his team enough. If you are looking for insurance, efficient communication, and honesty look no further than Matt Dubyoski and team."
We responded:
"Thank you, Shawn! Your recommendation means a lot!"
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Stephannie Miranda

June 28, 2024

5  out of  5
rating by Stephannie Miranda
"Matt Dubyoski and team are the best in the business!!"
We responded:
"Thank you for the high praise Stephannie!! "
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Chrissy Baucom

June 28, 2024

5  out of  5
rating by Chrissy Baucom
"The best insurance company and team to work with! I love how Misty or Susan are always ready and happy to help!"
We responded:
"Thank you, Chrissy! I am grateful to work with wonderful people (past and present 🙂)!"